Welcome to SMILELOCATE SHOES. By accessing or purchasing from our website, social media platforms, or physical store, you agree to the following terms and conditions. Please read them carefully.
1. General
- These Terms govern the use of our products, services, and website.
- We reserve the right to update or modify these Terms at any time without prior notice. Continued use after changes means you accept the new terms.
2. Product Information
- We strive to display our products as accurately as possible, including colors, sizes, and descriptions.
- Prices and availability are subject to change without notice.
- In case of a pricing error, we reserve the right to cancel or revise any affected orders.
3. Orders & Payments
- Orders can be placed online, via WhatsApp, or in-store.
- Full payment is required before delivery.
- We accept mobile money, cash, and bank transfers (details will be provided upon request).
- For wholesale orders, a deposit may be required to initiate processing.
4. Delivery
- We offer nationwide delivery across Ghana.
- Delivery timeframes are usually 1–3 working days within Accra and 3–5 working days for other regions.
- Delivery fees may apply and will be communicated before order confirmation.
- Customers must provide accurate delivery information. We are not liable for delays caused by incorrect details.
5. Returns & Exchanges
- Returns or exchanges must be requested within 3 days of delivery.
- Items must be unused, in original condition, and with packaging intact.
- Customized or clearance items are non-refundable.
- Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
6. Wholesale Policy
- Wholesale buyers must register their interest through our WhatsApp or in-store.
- Discounted prices apply for bulk orders (minimum quantity applies).
- Wholesale orders are final once confirmed and are non-refundable unless otherwise agreed.
7. Intellectual Property
- All content on our website and social media — including logos, images, product names, and text — belongs to SMILELOCATE SHOES and may not be copied or used without permission.
8. Limitation of Liability
- SMILELOCATE SHOES is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
- While we aim to provide accurate information, we do not guarantee that all details are error-free.
9. Privacy Policy
- We respect your privacy. Customer details are kept confidential and used only for order processing, communication, and improving service delivery.
- We do not share your information with third parties without your consent.