At SMILELOCATE SHOES, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online, via WhatsApp, or in-store.
By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, phone number, email address, delivery address
- Order Details: Items purchased, payment method, delivery instructions
- Communication Records: Chats, calls, or messages related to orders or inquiries
- Website Usage Data: When you visit our website, we may collect information like your device type, browser, IP address, and pages visited (via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate about your orders or inquiries
- Improve our products and services
- Send promotional messages or updates (with your permission)
- Prevent fraud or unauthorized activity
3. How We Protect Your Information
We take your privacy seriously and implement appropriate security measures to protect your personal data. These include:
- Secure storage of customer details
- Restricted access to sensitive data
- Regular system updates and monitoring
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may only share your information with:
- Delivery partners (to complete your order)
- Payment processors (to handle transactions securely)
- Law enforcement or authorities when required by law
5. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data (unless required for legal or operational reasons)
- Opt out of promotional messages at any time
To exercise any of these rights, please contact us directly.
6. Cookies & Tracking
We may use cookies and other tracking tools to:
- Understand how users interact with our website
- Improve website performance and customer experience
You can choose to disable cookies through your browser settings if you prefer not to be tracked.
7. Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date.